Anatomy of a Digital Assistant

Why is it helpful to have a digital assistant?

Mobility, voice interaction, the delegation of administrative tasks, and rapid data analysis are typical benefits, but they are not exclusive to digital assistants. Understanding an assistant’s benefits helps assistant designers and decision-makers who need to assess whether an assistant is a suitable workforce enhancement tool.

This article presents an overview of a preliminary catalog of these benefits in manufacturing. It covers central access, customization, delegation and guidance, eyes-free and hands-free interactions, mobile assistance, the support of multiple interface types, permanent accessibility, and speed.